01 FAQ · Questions

Questions families ask first.

Clear answers — no jargon, no judgement. If yours is not listed, call us.

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Understanding addiction — confidential help at Parwan
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پوچھنا شرم کی بات نہیں — مدد لینا بہادری ہے
“Asking is not shame — reaching out is courage.”

Before you visit

Every question here is one families ask in private — we answer the same way in person.

Tap a question below. If yours is not listed, call — we would rather you ask once too many times than not at all.

22+Years of care
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Common questions

Everything here is general guidance — your situation may need a private conversation.

Yes. We do not share names, photos, or details with anyone outside your care team without your permission. Families often call us first — we explain how privacy works before anyone visits.

When use continues despite harm — to health, work, family, or safety — and stopping at home has not worked, structured residential care may be the next step. We assess this in a private conversation, not over the phone in front of others.

It varies by person and substance. Some need a shorter stabilisation period; others benefit from longer structure. We discuss a realistic plan with the person and family — not a one-size-fits-all number.

Family involvement is often part of recovery. Visits and family counselling are arranged with clear boundaries so treatment stays focused and dignified.

We support recovery from alcohol, opioids, cannabis, stimulants, prescription misuse, and poly-substance use. If you are unsure, call us — we will guide you honestly.

No. We never publish identifiable client stories, before-and-after flyers, or gossip. Dignity is part of treatment.

House No. 145/B, SMCHS Block B, Near D.M.C East Office, Karachi. We are open 24/7 — call 0336 7226660 before visiting if you prefer.

Call, WhatsApp, or use our contact page. Tell us briefly what is happening. We will suggest a safe next step — which may be a visit, a family meeting, or urgent guidance.

Still unsure?

We would rather you call once too many times than not at all.